FAQs
Are the prints framed?
No, Frames are not included. All prints are sold unframed, so you can choose the frame you prefer. All of our prints fit standard frames (A size formats: A4, A3, A2 etc), which makes framing easy and hassle-free. Standard frames can easily be found online and in physical stores.
How are the prints packaged?
No, Frames are not included. All prints are sold unframed, so you can choose the frame you prefer. All of our prints fit standard frames (A size formats: A4, A3, A2 etc), which makes framing easy and hassle-free. Standard frames can easily be found online and in physical stores.
How are the prints packaged?
A lot of care and attention goes into packaging each print. In order to minimise damage, all prints are packed using secure and protective packaging. All packaging materials are recyclable.
How much is shipping?
UK Shipping is £3.99 and international shipping starts from £4.99. For full shipping information, please click here.
When will my order arrive?
UK orders: 2-5 working days
International orders: Anywhere from 3 days to 15 working days
Do you do commissions/personalised orders?
No, not at the moment.
Do you offer digital downloads?
No, all prints come as physical prints.
What is your return policy?
Returns are only permitted for damaged prints. If your print is damaged upon arrival, please send us an email (hello@deerosa.com) with a photo of the damaged print within 72 hours of receipt and we will review it. If you are eligible for a return or exchange, we will notify you via email and the print must be sent back to us within 10 days of notification (return address details will be provided in the notification email). Returns or exchanges will only be issued, once we have received the print. Customers will not be responsible for the additional shipping charges if your damaged print is eligible for a return or exchange.
Returns are only permitted for damaged prints. If your print is damaged upon arrival, please send us an email (hello@deerosa.com) with a photo of the damaged print within 72 hours of receipt and we will review it. If you are eligible for a return or exchange, we will notify you via email and the print must be sent back to us within 10 days of notification (return address details will be provided in the notification email). Returns or exchanges will only be issued, once we have received the print. Customers will not be responsible for the additional shipping charges if your damaged print is eligible for a return or exchange.
What does Limited Edition mean?
Limited Edition means that a limited quantity of prints were produced and once they're sold out, there won't be any more available.
How do I know that the Limited Edition prints are authentic?
Limited Edition prints are signed and numbered by the artist. These prints also come with valid, numbered and signed Certificates of Authentication (COA). One authentication is sent per print; we cannot replace lost or damaged COA’s, so we advise that you keep it safe.
Why don't the Limited Edition prints come in A4 Size?
Limited Edition means that a limited quantity of prints were produced and once they're sold out, there won't be any more available.
How do I know that the Limited Edition prints are authentic?
Limited Edition prints are signed and numbered by the artist. These prints also come with valid, numbered and signed Certificates of Authentication (COA). One authentication is sent per print; we cannot replace lost or damaged COA’s, so we advise that you keep it safe.
Why don't the Limited Edition prints come in A4 Size?
Because the level of detail in these prints is greater, it will not appear well on A4 and looks best on larger sizes.
What is a Giclee print?
What is a Giclee print?
Giclée (pronounced “zhee-clay” or “g-clay”) prints are produced using a fine art digital printing process, which involves the use of high-resolution ink-jet printers that use colourfast, archival pigment based inks. The inks are then combined with high quality archival quality paper to achieve the most precise reproduction of an artist's work.
How long does a Giclee print last?
Giclee prints are extremely high quality, lasting well over 100 years and even longer if the prints have no access to direct sunlight.
What payment methods do you accept?
How long does a Giclee print last?
Giclee prints are extremely high quality, lasting well over 100 years and even longer if the prints have no access to direct sunlight.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.
For any other questions, please get in touch: hello@deerosa.com