FAQs


What is a Giclee print?
Giclée (pronounced “zhee-clay” or “g-clay”) prints are produced using a fine art digital printing process, which involves the use of high-resolution ink-jet printers that use colourfast, archival pigment based inks. The inks are then combined with high quality archival quality paper to achieve the most precise reproduction of an artist's work.
How long does a Giclee print last?
Giclee prints are extremely high quality, lasting well over 100 years and even longer if the prints have no access to direct sunlight.
What does Limited Edition mean?
Limited Edition means that a limited quantity of prints were produced and once they're sold out, there won't be any more available. The Limited Edition prints are currently limited to 25 prints per artwork.

How do I know that the Limited Edition prints are authentic?
Limited Edition prints come with valid, numbered and signed Certificates of Authentication (COA). One authentication is sent per print; we cannot replace lost or damaged COA’s, so we advise that you keep it safe.
Do you offer framing?
We currently do not offer framing because we don't have the capacity to frame prints at this time. However there are many frame stores that offer great framing services for your prints, whether it's ready-made frames or bespoke, custom frames. All of our prints are standard A size formats (A3, A2, A1, A0), which makes life easier when it comes to framing. We suggest looking for professional art framers in your area or online. 
How are the prints packaged?
A lot of care and attention goes into packaging each print. In order to minimise damage, all prints are packed using secure and protective packaging. All packaging materials are recyclable.
How much is shipping?
UK Shipping is £2.99 and international shipping is £5.99
When will my order ship?
UK orders: 1-5 working days
International orders: up to 10 working days
What is your return policy?
Returns are only permitted for damaged prints. If your print is damaged upon arrival, please send us an email (info@deerosa.com) with a photo of the damaged print within 72 hours of receipt and we will review it. If you are eligible for a return or exchange, we will notify you via email and the print must be sent back to us within 10 days of notification (return address details will be provided in the notification email). Returns or exchanges will only be issued, once we have received the print. Customers will not be responsible for the additional shipping charges if your damaged print is eligible for a return or exchange.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal

For any other questions, please get in touch: info@deerosa.com